Many organisations have well established supplier relationships but feel they are not delivering the value expected. This course focuses on developing effective commercial relationship management skills that will significantly improve the value realised from outsourcing relationships.
The course provides evidence of the value of relationships in commercial arrangements drawn from leading researchers and practitioners before exploring the competences required to manage effective relationships.
It covers the role of trust and how to develop it, along with the skills of listening and questioning as the basis of effective communication. The course also considers the role and value of teamwork in the management of commercial relationships and the use of problem solving.
Any relationship can be emotionally difficult to manage and commercial relationships are no different. The course looks at the importance of personal resilience and how to develop it.
There is a Study Guide containing post course test questions to check the learner has picked up key information. The Study Guide also contains a set of work-based learning questions that will support the transfer of learning from the course into the workplace and enable the learner’s further development.
Who should complete the course?
The course is designed for practitioners who have experience in commercial relationship management and will also be of value to others who are still developing in a role.
Primary: Supplier managers and outsourcing specialists; procurement managers; contract and commercial managers and owners; client account managers.
Secondary: Operational managers; risk managers; HR, IT and other specialists involved in strategic sourcing arrangements.